CREATING PSYCHOLOGICAL SAFETY IN MY TEAM

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Are you ready to create a safe space in your team so your people give themselves permission to be authentic and to bring their whole selves to work? Are you willing to identify what behaviours might be generating fear or insecurity in your team? Are you ready to become that leader who rewards vulnerability?

This course is about providing you with a skills-based approach to both model and cultivate Psychological Safety in your team.

You will reflect about and access the frames and skills that will enable you to create a climate of rewarded authenticity so your people feel engaged and motivated to contribute.. You can only champion people if you make it safe for them to grow.

Higher employee engagement and employee retention then become the ultimate objective of this journey.

This is more than just a training but an experience which you can replicate in other social spheres of your life where safety is needed for connection.

Duration of training:  

8 sessions of 3 hours each (24 hours of training)

Follow-up:                                                     

Recommended 3 Group Coaching sessions and/or individual Coaching sessions, post-training

EMOTIONAL MASTERY

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FOR LEADERS

What are your emotional habits as a leader? How well are they serving you? Do you feel that you have enough tools to cultivate your emotional wellbeing?

According to a report by Harvard Business review in 2023, over 53% of managers report feeling burned out at work. Emotional exhaustion is one component of burnout that needs to be addressed. Feeling emotional safety within yourself becomes crucial for career longevity.

This workshop which is concerned with the Management, will aim at:

This course is therefore about you, as a human being first, so you are able to :

¨ Manage the stress that comes with your role as a leader instead of bottling your emotions;

¨ Thrive in your role as the quality of your life is the quality of your states;

¨ Step in and out of emotional states so you develop emotional agility;

¨ Become emotionally resilient in challenging times.

¨ Consciously choose and design the emotional climate in your team;

Duration of training:  

4 to 6 sessions of 3 hours each

Follow-up:                                                     

Recommended 3 Group Coaching sessions and/or individual Coaching sessions, post-training

Attitude impacts your whole disposition- your beliefs, your body language as well as your verbal language. Your customer will decide in a split second whether to trust you or not.

Do you remember your last customer service experience? How was it? What did you tell yourself and others after the interaction? What conclusion did you draw about the service provider and consequently, about the brand?

You probably either beamed, smiled, did not notice anything or clenched your teeth to avoid snapping. Why? Because customer service is an experience. It is about feeling important enough to deserve attention, courtesy and even compassion. Service is a lot about how we feel we are being treated.

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THE SERVICE ATTITUDES PROGRAMME

This programme is about addressing what attitudes are and how you can consciously design and integrate resourceful attitudes.

Why Service Attitudes?

My perspective from past experience is that We Feel service.

Duration of training:                                    

5 sessions of 3 hours each (15 hours of training)

Follow-up:                                                     

Recommended 3 Group Sessions, post-training